Main missions:

• Receive and manage tickets, calls, and emails.
• Provide Level 1 and 2 support to users (hardware, software, applications) on site or via a remote device if necessary.
• Prioritize and escalate problems if necessary.
• Check and maintain office equipment (printers, projectors, screens, videoconferences, etc.).
• Prepare and configure IT equipment (installation and configuration of Windows 10 and MS Office) / end user software / system) in accordance with company policy and procedures.
• Ensure the follow-up of the inventory of technological devices.
• Train and provide technical support to users.
• Monitor equipment performance and determine the need for repair or replacement of devices. 
• Ensure the follow-up of IT interventions according to service contracts.
• Involve in system/process improvements.
• Communicate with suppliers and customers.
• Report on the actions carried out.

Qualification and Experience :

• Diploma in Information Technology or equivalent
• Minimum 3 years of proven experience in a similar position
• Hands-on IT skills (PC/laptop/printer setup and troubleshooting, software installation, analytical and problem-solving skills)
• Good experience of MS office365, SharePoint, / network / fiber optic technology / and other computer software.

Other prerequisites

• Punctual, diligent, and motivated
• Able to handle pressure
• Multitasking skills
• Communication skills

CNOI reserves the right to call only the shortlisted candidates for interview and not to assign any reason whatsoever for accepting or rejecting any candidate.